5 Ways to Fix Netflix Error Code NW-2-5

If you are unable to stream your favorite content on Netflix, you can track back the issue to your internet connection. While Netflix is notorious for not allowing you to stream using VPN, or browsers without DRM support, there are times you would come across the Netflix error code NW-2-5. 

This error clearly indicates an underlying issue with your device’s connectivity to the Netflix server. The problem can arise from something as simple as a broken Wi-Fi or Ethernet connection, or something deeper with your ISP. So, if you come across the Netflix error code NW-2-5, make sure to follow the troubleshooting steps mentioned below. 

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What is the Netflix Error Code NW-2-5?

Getting the Netflix error code NW-2-5 prevents the Netflix app from communicating with their server. In other words, if the app or website is unable to connect, you won’t be able to stream in the first place. While getting the error code NW-2-5, you would receive an error message, ‘network error’ or more specifically with error code M7111-1101. 

Regardless of the error message you receive, the issue lies within the local system. For example, if your internet connection is broken, you won’t be able to stream on Netflix. Similarly, with an ISP outage, or incorrect configuration on the DNS server, Netflix won’t be able to match with server IP address. 

How to Fix Netflix Error Code NW-2-5?

If you are getting the error code NW-2-5, chances are you are facing an issue with your internet connection. So, prior to following the troubleshooting steps mentioned below, make sure to press ‘Try Again’ on the error screen. Sometimes this can solve the problem together. 

1. Restart Your Device 

For starters, make sure to follow the most basic troubleshooting, including restarting your device. Restarting your device can reset the connection with the Netflix server, or fix any crashes altogether. You can follow through the procedures to completely turn off your device. 

Once you shut down your system, make sure to disconnect it from the power source for a few seconds before switching it back again. Once your device restarts, repeat the steps to check if the Netflix error code NW-2-5 still persists.

2. Check for Your Internet Connection

As stated earlier, the error code NW-2-5 generally points out a connectivity issue from the users’ end. Start with checking your network connection, whether it is working properly or not. In order to troubleshoot, you need to make sure that your device is properly connected to the local network. 

While using Wi-Fi, try to move closer to the router for a more stable connection. Furthermore, if you are using a Smart TV to access Netflix, try to run the network diagnostic test to double-check your connection. 

In case your network connection is working fine, make sure to check the connection between your local network and ISP. An easier way to test out is to visit Netflix using another device and check if you are able to access the same. 

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3. Try Switching to a Public DNS Server

Domain Name System, the abbreviation for DNS service allows you to convert the domain name (tech4fresher.com) right to the web server hosting the website. ISPs are responsible for providing the DNS servers so that you can load your websites and other services. 

Similarly, without the DNS server, you won’t be able to access the Netflix app or website. Not to mention, DNS servers provided by your ISP are often prone to outages which are left unresolved. Under such circumstances, you can always try to switch to a public DNS server.

There are several public organizations and enterprises that offer public DNS servers including Google which can easily bypass your ISP DNS server. You can always use Google’s public DNS servers 8.8.8.8. and 8.8.4.4 to fix the issue. 

4. Check if Your ISP Allows Streaming

There are several areas where ISPs are known to actively restrict you from streaming Netflix, resulting in the error code NW-2-5. This predominantly occurs when the network connection provided by the ISP is oversubscribed, poorly maintained or straightaway lacks the bandwidth. 

Not to mention, it can also occur for mobile data connections where you would have limited bandwidth. Due to socio-political reasons, there are certain parts of the world where Netflix is actively blocked, deeming their content unsuitable. 

One of the easiest fixes is to disguise your network traffic using a Virtual Private Network (VPN). However, VPN is known to create throttling, especially where streaming is blocked. So, under such circumstances, you can always reach out to your ISP to know, whether Netflix or other streaming services are blocked.  

5. Request Support from Netflix or Your ISP

Last but not least, if you are completely sure that your device is working properly while having a stable internet connection, you should request further support from your ISP. Your ISP would be able to run more detailed diagnostics on your network. 

If you are still unable to find the issue, try reaching out to Netflix’s customer support. Visit the Netflix Help Center to connect directly over live channels including call or chat, depending on your location.  

Frequently Asked Questions

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Wrapping Up

So, there you have it, all the troubleshooting steps you can take to fix the Netflix error code NW-2-5. For the most part, you can fix the error code by rebooting your device or checking the internet connection. Similarly, you can also try restarting your home network altogether. In case, none of the solutions works, you can always reach out to your internet service provider or Netflix for further support.