The e-commerce giant Amazon is a trustworthy platform to purchase almost every kind of products. The company focuses on availability, smooth shopping experience and fastest delivery. The best thing about Amazon is it takes care of its customers. Just by contacting their customer care executive via call or email, you can set yourself free from major concerns. However, these benefits don’t mean Amazon is completely free from the problem.
Though after the years of operation throughout the world, Amazon is still affected by the similar issues that its competitors are facing like damaged goods, wrong items being sent out, and sometimes, orders never arriving.
If you have also purchased something from Amazon but the package never delivered at your doorstep. What will do you? Just be with till the last of this article and you will definitely get know about some useful things about Amazon.
It All Depends on the Seller
Amazon has its own warehouses everywhere, but this was not the situation when it all started. Amazon is a marketplace which features items sold by the company itself and third-party sellers. So, it’s all depends on the seller and the delivery protection.
When you are buying an item from a third-party seller, you might have noticed the tag “Fulfilled by Amazon.” This means the product will be sent to your Address from an Amazon Fulfilment Centre. You will be able to track the package status using the app or website. And, even after the delivery, Amazon is responsible for the service and returns.
But if you are ordering a product which is not fulfilled by Amazon, you are protected by the Amazon’s A-to-Z Guarantee Protection.
What is the A-to-Z Guarantee Protection?
Now, let’s assume you’ve ordered an item from a third-party marketplace seller who doesn’t come under Fulfilled by Amazon protection. Now, you won’t be able to track the status. There are cases where the seller charged the card and lied that they have shipped the item.
Luckily, you can take advantage of Amazon’s A-to-Z Guarantee protection and claim the refund. According to Amazon, it protects you when you purchase items sold and fulfilled by a third-party seller.
A-to-Z Guarantee ensures timely delivery and the condition of your items. You are allowed to report the condition to Amazon and their team will determine if you are eligible for a refund.
The process goes like first you need to contact the seller through your Amazon account, give them 48 hours to respond. If they don’t give any satisfactory response, you can file a claim after meeting any of the following conditions:
- You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner.
- You received an order that is different than expected and have requested a return with the seller.
- You returned your item with a trackable shipping method and the seller has not issued you a refund.
- The seller miscalculated customs and/or shipping charges, and you had to pay those fees upon delivery.
Here, you should remember that you have up to 90 days after the maximum estimated delivery date to request a refund under the A-to-Z Guarantee. You can visit Your Orders > click on File/View claim > explain the issue > select Request refund through A-to-Z Guarantee and you’re done.
You Ordered a Product, But it hasn’t Shipped Yet?
There a lot of buyers who have faced this problem many times. Just by doing a simple Google search you can see many complaints about similar problems. Talking about my personal opinion, Amazon should work on this as soon as possible.
A few months ago, I also ordered a t-shirt from Amazon. But even after waiting for two-three weeks, the seller didn’t ship the product. In these cases, the first thing, you should do is don’t panic. They will not charge your card until the order has been confirmed.
If you tired of waiting, you can cancel your order anytime by Logging into your Amazon’s account and moving to Your Orders.
Amazon item Shows as Delivered, But it Never Arrived?
This is one of the horrible situations which a lot of Amazon users face regularly. Now, let’s have a look at what can do if the product is shown as delivered but it hasn’t actually reached your destination.
Amazon takes care of these situations quite well. But before proceeding further, first you should check the following things:
- Was Shipping Address correct?
- Look for a notice of attempted delivery
- Confirm with your neighbours
Sometimes, the packages may show as delivered while still in transit. So, it’s wise to wait at least for at least 36 hours.
Now, if even after waiting for the said duration, there’s no sign of delivery. It’s time to contact the Amazon. You can visit the website or use the app to reach them.
Just go to Help > Browse Help Topics > Need More Help > Contact Us.
Then, select your order, scroll down to find ‘Select an issue’ and choose ‘Where’s My Stuff’.
Finally, choose ‘Tracking shows delivered but shipment not received’ next to the Select issue details. Now, you will get options to contact Amazon via email, phone, or live chat.
How to Identify Fake Sellers on Amazon?
Though Amazon is one of the most popular retailers in the world, it’s still affected by the problem of Fake sellers. They open a new Amazon seller account just to steal money from users.
These fake sellers usually list popular items at a price lesser than others. After receiving orders, they quickly change the status saying the package is in transit. This releases the payment to their account. They usually give an estimated delivery date of four weeks, thus beat two-week payment cycle of Amazon and disappear before buyers start complaining and Amazon will take action.
Fortunately, identifying fake sellers is quite easy. Just click on a seller’s name to visit their profile page. Here, you can see the seller’s feedback rating in the last three, six and twelve months.
As you can see in the above image, this popular seller seems very trustworthy. It has 88% positive reviews in the last 30 days, 95% in 90 days and 97% in its lifetime.
Wrapping Up: Amazon Package Never Arrived
I hope you found the article useful. I tried to cover every possible method you can use to resolve package delivery issues. I also tried to explain a quick and easy method to identify fake sellers. So, have you ever faced a situation where your order has failed to arrive? Share your story in the comments section below.